Gain complete visibility of all call traffic and call costs for single or multiple sites via easy-to-view wallboards, all in real time.

iPECS Analytics is a powerful call reporting tool that can help businesses dramatically enhance productivity through a suite of reports designed to quickly display data relating to core metrics and KPIs from a global company view to individual agents and calls.

Data for every occasion: the reporting function in iPECS Analytics ensures that nothing is missed when it comes to analysing inbound call data. Missed calls and poor call handling can cost businesses dearly, but with a selection of detailed reports, it is possible to quickly analyse call traffic, spot problems and put them right.

FAQ’s

All data is stored for 12 months.

No, storing more than 12 months of data is not possible. We recommend that customers download data regularly.

Yes, Analytics is designed to monitor multi-site customers.

Yes, iPECS Analytics Supports both Historical and Real-time call data.

Yes. iPECS Analytics uses an industry-standard benchmark (MOS) to monitor overall call quality.

No. Users log in to iPECS Analytics via a web browser. Data can be viewed from a PC or mobile device. The data will be optimised for the best user experience if viewed via a mobile device.

Yes. iPECS Analytics has a suite of ready-made wallboards, and customers can create bespoke reports tailored to their business requirements.

As standard, Analytics automatically monitors all user extensions on the system However, we have an Advanced+ option which allows for specific users or groups to be monitored by iPECS Analytics.

Yes, with iPECS Analytics, customers have full control over when reports are sent. It is also possible to schedule the sending of reports for different points within a day.

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