Mtech Communications

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WHAT IS ON-HOLD MARKETING?

On-hold marketing the perfect opportunity to communicate key messages to customers and prospects when they call you or are put on hold.

A phone call might be the first experience a customer has with your business, so make sure you make a great first impression with our professional, personalised on-hold marketing solution.

WHY DOES MY BUSINESS NEED ON-HOLD MARKETING?

Did you know that 34% of callers whose calls are not answered will not ring back? That’s 1/3 of potential business lost. Keeping their attention is key to retaining their business and music on hold does just that by ensuring callers will wait that bit longer – actually, up to an average 2 minutes longer!

The system allows you to create professional and bespoke on-hold messages along with music that’ll help you drive sales and minimise the risk of losing that potential customer by providing educational information about services you offer.

You don’t have a second chance to make a first impression so make the most of the one you’ve got! Speak to our team about our music on hold solutions.

WHAT ARE THE BENEFITS OF ON-HOLD MARKETING?

Our on-hold marketing packages have been specifically designed to allow you to customise and update your messages on a regular basis. Here’s what on-hold marketing can offer your business:

  • Promote key messages
  • An opportunity to reinforce your business’s values
  • Promote important dates and events
  • Communicate important brand messages and updates
  • Retain callers for longer

Why not try out creating your own personalised music on hold production on our online portal here.

TEXT MARKETING

Did you know that 94% of all text messages are read by recipients? That’s why text marketing is a powerful tool to promote products or services to your customers.

We offer a powerful, easy-to-use text marketing solution for businesses of all sizes who want to communicate quickly with their customers.

What are the benefits of text marketing?

  • Instant responses
  • Quickly establish the effectiveness of campaigns
  • Cost effective
  • Reliable delivery of messages via our partnership with one of the UK’s leading SMS aggregators

What can business text marketing be used for?

  • Competitions
  • Customer service communications
  • Appointment making and reminders
  • Product launches
  • Campaign announcements
  • Business updates

EXCELLENCE ALWAYS

We pride ourselves on delivering the best possible service.

THE BEST SOLUTION

We understand that one size doesn’t fit all – we take time to understand you and your business and tailor our services to your needs.

FRIENDLY APPROACH

We’re not stereotypical, pushy telecoms sales people - we never push you into anything. We pride ourselves on providing you with the right advice.

WHAT OUR CUSTOMERS SAY

As a long standing customer of MTECH we had George to install a new updated system, He did an excellent job as always. Georges knowledge of the new system was very helpful and left us full of confidence with the new product.

Steve Stacey
★★★★★

George and Matt were very polite young…

George and Matt were very polite young capable persons. They both did a very efficient job of rewiring our new telephone system over a period of two days. We would highly recommend both men for future work. We love the new system. Thank you, Fiona from Priory Lodge Hotel, Newquay X

Fiona Louise Pocklington

Mtech has just been and installed our new cloud based phone system ( Cash Converters Falkirk ) and all went smoothly, Keith was really helpful in showing us how it all works

Cash Matt

Glen has been today and set up our second new office and he was once again extremely helpful and very professional. Nothing was too much trouble! and even our credit card machine was moved to the ideal location :)

Sue Jenner
★★★★★

Glen came out to install our new phone system, he was nothing but nice and helpful. There was no downtime he worked around us and gave us some great training before he left. Fantastic service even called later on in the day to make sure everything was working fine.

David Furness
★★★★★

We have recently had our new telephone system installed and cannot fault the service provided by the team at Mtech. From Laurie who dealt with the contract details, George who installed the system and provided the training, the lovely people who answer the phones, Holly who manages the account and the continued support from Bryan and George in the technical department. Nothing is too much trouble and its always a pleasure to speak with them. Super staff who are professional, extremely helpful and efficient. Many Thanks, Kirsty

Bumbles B Day Nursery
★★★★★

aaron cole from m-tech installed our system today very efficient and made understanding a new system very easy cheers aaron

Vincenzo Luiso

Excellent service by Mtech and Glen in particular!
From sales to installation seamless and patient explanation of the new cloud system Thanks!

Samantha Bingley

We have had our new phone system installed over the past few days Aaron who has carried this out for us has been absolutely amazing he has worked so well and has been so patient with us explaining everything so clearly and even took extra time on his return visit to work with us and find the best ways for the office phone system to work better for us.

Ocean Print Solutions Ltd
★★★★★
Mtech Communications Limited

MEET THE TEAM

Louise Phillips Colour Quality Controller 2

LOUISE PHILLIPS

Quality Controller
Victoria Wise Billing specialist 2

VICTORIA WISE

Billing Analyst
George Stone Senior Engineer 2 2

GEORGE STONE

Senior Installation Engineer
Martin Dunne

MARTIN DUNNE

Managing Director

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