Mtech Communications
Marketing Blue

WHAT IS ON-HOLD MARKETING?

On-hold marketing the perfect opportunity to communicate key messages to customers and prospects when they call you or are put on hold.

A phone call might be the first experience a customer has with your business, so make sure you make a great first impression with our professional, personalised on-hold marketing solution.

WHY DOES MY BUSINESS NEED ON-HOLD MARKETING?

Did you know that 34% of callers whose calls are not answered will not ring back? That’s 1/3 of potential business lost. Keeping their attention is key to retaining their business and music on hold does just that by ensuring callers will wait that bit longer – actually, up to an average 2 minutes longer!

The system allows you to create professional and bespoke on-hold messages along with music that’ll help you drive sales and minimise the risk of losing that potential customer by providing educational information about services you offer.

You don’t have a second chance to make a first impression so make the most of the one you’ve got! Speak to our team about our music on hold solutions.

WHAT ARE THE BENEFITS OF ON-HOLD MARKETING?

Our on-hold marketing packages have been specifically designed to allow you to customise and update your messages on a regular basis. Here’s what on-hold marketing can offer your business:

  • Promote key messages
  • An opportunity to reinforce your business’s values
  • Promote important dates and events
  • Communicate important brand messages and updates
  • Retain callers for longer

Why not try out creating your own personalised music on hold production on our online portal here.

TEXT MARKETING

Did you know that 94% of all text messages are read by recipients? That’s why text marketing is a powerful tool to promote products or services to your customers.

We offer a powerful, easy-to-use text marketing solution for businesses of all sizes who want to communicate quickly with their customers.

What are the benefits of text marketing?

  • Instant responses
  • Quickly establish the effectiveness of campaigns
  • Cost effective
  • Reliable delivery of messages via our partnership with one of the UK’s leading SMS aggregators

What can business text marketing be used for?

  • Competitions
  • Customer service communications
  • Appointment making and reminders
  • Product launches
  • Campaign announcements
  • Business updates

EXCELLENCE ALWAYS

We pride ourselves on delivering the best possible service.

THE BEST SOLUTION

We understand that one size doesn’t fit all – we take time to understand you and your business and tailor our services to your needs.

FRIENDLY APPROACH

We’re not stereotypical, pushy telecoms sales people - we never push you into anything. We pride ourselves on providing you with the right advice.

WHAT OUR CUSTOMERS SAY

Outstanding, top quality set up today from Senior Installation Engineer, Aaron. This was a complete contrast to the set up from our previous provider. We feel really confident with the new desktop phones, mobile app and tech support thanks to Aaron's clear communication and personable approach. He has given a great impression of the business and we are very grateful for his patience with our lack of tech know-how. Thank you very much for your help!

Dean Morley

A very smooth and easy transition from our existing supplier to Mtech, no pushy sales tactics used. Emma was very friendly and helpful, and a quick install by Glen with no downtime.

Sam Boardman
★★★★★

Glen did a great job setting up our new system. I was very apprehensive due to our previous supplier but all at Mtech were so helpful and supportive. Thanks.

Evie and Molly
★★★★★

Glen arrived promptly this morning to install our new phones. He was professional throughout and very knowledgeable. Superb service from all I have encountered so far at Mtech - long may it continue.

Libby Middleton
★★★★★

Arron arrived promptly and was courteous and very
helpful in taking his time to explain how this new system works. We appreciate his assistance and gentle manner.

Margaret Rowe

Glen fitted our phones today, he was a joy to have in the office, he was calm and relaxed when explaining the phone systems to the members of staff who are not as IT savvy, he then showed us the backend system and explained how it was best to operate our phones on a night service, learnt lots today and can't wait to have him back to install the CCTV. If you have Glen he drinks Tea, White, 2

Home Instead - Leigh
★★★★★

Norman Furnishings Dumfries had our Samsung phone system upgraded to an LG cloud system by Keith
All went very smoothly all questions thoroughly answered and clearly explained, run-through of new system shown so all staff understood before he left really pleased

Norman Furnishings

Very Impressed with Aaron who fitted our new equipment, not only is the equipment a great upgrade but Aaron took the time to explain the new features to the whole team and was not on a timer to get going. We now have a system that is great for the staff to use, with very good management tracking tools and most of all everybody knows how to use it!

Matthew Scott

Glen arrived early and did an amazing job with our phones, no disruption, and explained clearly! Thanks

Sterling Estates
★★★★★
Mtech Communications Limited

MEET THE TEAM

Louise Phillips Colour Quality Controller 2

LOUISE PHILLIPS

Quality Controller
Victoria Wise Billing specialist 2

VICTORIA WISE

Billing Analyst
George Stone Senior Engineer 2 2

GEORGE STONE

Assistant Technical Manager
Martin Dunne

MARTIN DUNNE

Managing Director

Send us a message