Mtech Communications

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CTI Integration Blue

WHAT IS COMPUTER TELEPHONY INTEGRATION (CTI)?

Link your business phone and computer systems together and make life simpler with CTI Integration.

CTI is an abbreviation of Computer Telephony Integration.

CTI technology allows computer systems to interact with telephones and other forms of communication for example: email, text messaging, web messaging, live chat, fax, etc. and is an invaluable tool to help call centres gain a competitive edge in their industry; enabling them to take a more data-driven approach when interacting with callers.

CTI integration opens the door to a wide range of business benefits and allows teams to be more efficient, productive and customer focussed. Empower your team and find out more about how an on-premise of cloud-based phone system with CTI could benefit your business.

THE BENEFITS OF CTI

As expectations for customer service continue to rise, Computer Telephony Integration (CTI) is the tool of choice for most call centre teams in their battle to win the hearts of their callers, so let’s look at why?

  • Straightforward call handling
  • Software integration
  • Quality, accessible data
  • Improved interdepartmental collaboration
  • Reduced costs
  • Increased performance
  • Increased customer satisfaction

EXCELLENCE ALWAYS

We pride ourselves on delivering the best possible service.

THE BEST SOLUTION

We understand that one size doesn’t fit all – we take time to understand you and your business and tailor our services to your needs.

FRIENDLY APPROACH

We’re not stereotypical, pushy telecoms sales people - we never push you into anything. We pride ourselves on providing you with the right advice.

WHAT OUR CUSTOMERS SAY

As a long standing customer of MTECH we had George to install a new updated system, He did an excellent job as always. Georges knowledge of the new system was very helpful and left us full of confidence with the new product.

Steve Stacey
★★★★★

George and Matt were very polite young…

George and Matt were very polite young capable persons. They both did a very efficient job of rewiring our new telephone system over a period of two days. We would highly recommend both men for future work. We love the new system. Thank you, Fiona from Priory Lodge Hotel, Newquay X

Fiona Louise Pocklington

Mtech has just been and installed our new cloud based phone system ( Cash Converters Falkirk ) and all went smoothly, Keith was really helpful in showing us how it all works

Cash Matt

Glen has been today and set up our second new office and he was once again extremely helpful and very professional. Nothing was too much trouble! and even our credit card machine was moved to the ideal location :)

Sue Jenner
★★★★★

Glen came out to install our new phone system, he was nothing but nice and helpful. There was no downtime he worked around us and gave us some great training before he left. Fantastic service even called later on in the day to make sure everything was working fine.

David Furness
★★★★★

We have recently had our new telephone system installed and cannot fault the service provided by the team at Mtech. From Laurie who dealt with the contract details, George who installed the system and provided the training, the lovely people who answer the phones, Holly who manages the account and the continued support from Bryan and George in the technical department. Nothing is too much trouble and its always a pleasure to speak with them. Super staff who are professional, extremely helpful and efficient. Many Thanks, Kirsty

Bumbles B Day Nursery
★★★★★

aaron cole from m-tech installed our system today very efficient and made understanding a new system very easy cheers aaron

Vincenzo Luiso

Excellent service by Mtech and Glen in particular!
From sales to installation seamless and patient explanation of the new cloud system Thanks!

Samantha Bingley

We have had our new phone system installed over the past few days Aaron who has carried this out for us has been absolutely amazing he has worked so well and has been so patient with us explaining everything so clearly and even took extra time on his return visit to work with us and find the best ways for the office phone system to work better for us.

Ocean Print Solutions Ltd
★★★★★
Mtech Communications Limited

MEET THE TEAM

Glen Heathcote Senior Engineer 1 2

GLEN HEATHCOTE

Installation Engineer
Louise Hopper

LOUISE HOPPER

HR Operations Manager
Harry Woodhouse Business telecoms specialist

HARRY WOODHOUSE

Business Telecoms Specialist
Melanie Painter

MELANIE PAINTER

Billing Analyst

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