Mtech Communications
CTI Integration Blue

WHAT IS COMPUTER TELEPHONY INTEGRATION (CTI)?

Link your business phone and computer systems together and make life simpler with CTI Integration.

CTI is an abbreviation of Computer Telephony Integration.

CTI technology allows computer systems to interact with telephones and other forms of communication for example: email, text messaging, web messaging, live chat, fax, etc. and is an invaluable tool to help call centres gain a competitive edge in their industry; enabling them to take a more data-driven approach when interacting with callers.

CTI integration opens the door to a wide range of business benefits and allows teams to be more efficient, productive and customer focussed. Empower your team and find out more about how an on-premise of cloud-based phone system with CTI could benefit your business.

THE BENEFITS OF CTI

As expectations for customer service continue to rise, Computer Telephony Integration (CTI) is the tool of choice for most call centre teams in their battle to win the hearts of their callers, so let’s look at why?

  • Straightforward call handling
  • Software integration
  • Quality, accessible data
  • Improved interdepartmental collaboration
  • Reduced costs
  • Increased performance
  • Increased customer satisfaction

EXCELLENCE ALWAYS

We pride ourselves on delivering the best possible service.

THE BEST SOLUTION

We understand that one size doesn’t fit all – we take time to understand you and your business and tailor our services to your needs.

FRIENDLY APPROACH

We’re not stereotypical, pushy telecoms sales people - we never push you into anything. We pride ourselves on providing you with the right advice.

WHAT OUR CUSTOMERS SAY

Outstanding, top quality set up today from Senior Installation Engineer, Aaron. This was a complete contrast to the set up from our previous provider. We feel really confident with the new desktop phones, mobile app and tech support thanks to Aaron's clear communication and personable approach. He has given a great impression of the business and we are very grateful for his patience with our lack of tech know-how. Thank you very much for your help!

Dean Morley

A very smooth and easy transition from our existing supplier to Mtech, no pushy sales tactics used. Emma was very friendly and helpful, and a quick install by Glen with no downtime.

Sam Boardman
★★★★★

Glen did a great job setting up our new system. I was very apprehensive due to our previous supplier but all at Mtech were so helpful and supportive. Thanks.

Evie and Molly
★★★★★

Glen arrived promptly this morning to install our new phones. He was professional throughout and very knowledgeable. Superb service from all I have encountered so far at Mtech - long may it continue.

Libby Middleton
★★★★★

Arron arrived promptly and was courteous and very
helpful in taking his time to explain how this new system works. We appreciate his assistance and gentle manner.

Margaret Rowe

Glen fitted our phones today, he was a joy to have in the office, he was calm and relaxed when explaining the phone systems to the members of staff who are not as IT savvy, he then showed us the backend system and explained how it was best to operate our phones on a night service, learnt lots today and can't wait to have him back to install the CCTV. If you have Glen he drinks Tea, White, 2

Home Instead - Leigh
★★★★★

Norman Furnishings Dumfries had our Samsung phone system upgraded to an LG cloud system by Keith
All went very smoothly all questions thoroughly answered and clearly explained, run-through of new system shown so all staff understood before he left really pleased

Norman Furnishings

Very Impressed with Aaron who fitted our new equipment, not only is the equipment a great upgrade but Aaron took the time to explain the new features to the whole team and was not on a timer to get going. We now have a system that is great for the staff to use, with very good management tracking tools and most of all everybody knows how to use it!

Matthew Scott

Glen arrived early and did an amazing job with our phones, no disruption, and explained clearly! Thanks

Sterling Estates
★★★★★
Mtech Communications Limited

MEET THE TEAM

Glen Heathcote Senior Engineer 1 2

GLEN HEATHCOTE

Installation Engineer
Louise Hopper

LOUISE HOPPER

HR Operations Manager
Michael

Michael Pearson

Business Telecoms Specialist
Melanie Painter

MELANIE PAINTER

Billing Analyst

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